Customer Help
Our happiness team is always here to assist.
FAQ
Common purchase queries answered
Orders and Shipping
It will take 2-5 working days to receive your order.
You can create your account to My Account section in main menu or you can also create your account during checkout.
You can change your address from My Account > Addresses
You can track your order from My Account > Orders > Track
and also you can track your order from Menu > Customer help > Shipping and Tracking
Data protection is a matter of trust and your privacy is important to us. Therefore, We do not record your credit card information on our server.
We do not additionally charge sales tax.
Yes, Your item will be delivered in one package.
If you need to swap an item
Returns and Exchanges
You can return your order at given address in 14 days excluding underwear/panty. For more details read our Refund and Returns Policy
Don’t worry. You can send back the item at given address or you can return your order from My Account > Orders > Return or you can email us info@lacy.pk or contact us at 03001778444
Don’t worry. You can send back the item at given address or you can return your order from My Account > Orders > Return or you can email us info@lacy.pk or contact us at 03001778444
You can contact us from our Contact us form and you can also contact us through email at info@lacy.pk or call us at 03001778444
You can email us info@lacy.pk or call us at 03001778444
We will call for order confirmation. you can tell us if you want to cancel or change the order.
No, You cannot pre-order instead you can put it into wait list.
Still Need Help?
Send Us Your Query We will answer your questions as soon as possible.